“Obsessed by a fairy tale, we spend our lives searching for a magic door and a lost kingdom of peace.” - Eugene O'Neill
I have personally seen organizations that have used initiatives to drive service excellence and have created for example 98% customer satisfaction as a result. In each case it has been about creating a systematic approach.
$50k which was to be transferred from one business account to another was not actually completed.
A client was given completely different instructions by 3 different representatives from the same office.
Team sports analogies have long been used in home building for obvious reasons. They both have the common component of individual performances that roll up into team results. Home building is the ultimate team endeavor, made up of internal employees and external trade partners numbering into th
While Quality tools and techniques have been around for a long time and proven their worth I still see and hear situations that amaze me.
I travel this country meeting with builders virtually every week and between my monthly Professional Builder article, my weekly blog on HouzingZone.com and our Lean Building Group on Linkedin.com, I hear from many more.
Todd Hallett and I are running a LeanPlan Workout session this week in Tennessee with one of my favorite builders. In the years I have known them they have grown from #11 in their market to #2 last year and this year there’s a good chance they will be #1. They are beating all the nationals.
Whether you call them crickets or saddles, the little patch of roof that is bridging water past a chimney or other element obstructing water flow is one of the hardest things for most framers to get right on the roof. Why is this?
5W2H stands for 5 Ws and 2Hs or Who, What, When, Where, Whey How and How much.
When working on improving a process this is a very simple tool to help you think thorough improvement opportunities.
Who does this? This can lead to, could we do it with less people?
Readers may recall a study I did a few years ago attempting to identify the most reliable predictor of future new home sales activity. The closest predictor turned out to be the Michigan Consumer Sentiment Study (MCSS).
After last weeks blog about the great match up of Lean and custom homes I received the following inspiring "boots on the ground" letter from reader and fellow Leanista Roger Bess:
The 5th article in my series on Quality Management was just published by Professional Builder Magazine and appears concurrently on www.HousingZone.com.
Yes we are making lists again!
Make two lists.
In one list the elements of company cultures that you have experienced and liked.
In the other list elements of company cultures that you experienced and did not like.
“It is leadership, that recognizes that structure and goals are not effective without the corresponding tactics and that neither will generate strong and positive business results without effective implementation.”
Armand V Feigenbaum & Donald S Feigenbaum
Forming, storming, norming and performing are the four key stages in team formation.
I'm a sucker for a good love story. I get emotional at the end of Pretty Woman, and will watch Can't Buy Me Love over and over again. However, one story that really gets me misty is the love story between custom home clients and Lean Design.
Chances are, you’ve never heard of Tony Fadell. But I would bet a very large sum of money (okay, $100) that you’ve heard of his most notable creation.
Some customers can be “impossible to please” (IP), but keep in mind, when open to the public, a home building company is exposed to all personalities within the public. After all, that idiot that cut you off on the highway this morning lives somewhere! This means, on rare occasions you will sel