Lots of matrimony talk lately. From the saccharin sweet royal wedding to the much publicized split between J’Lo and Marc Anthony - some marriages are meant to last while others fade away.
A discussion erupted this month on the LeanBuilding Group on Linked In about how do you define value to the customer? One of our members was assailing builders who go cheap, installing ubiquitous “builder grade” products. I replied that there are fine lines sometimes.
We just caught wind of some big news on the customer satisfaction front: J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder Customer Satisfaction Study.
It might not be exciting, it might be work, but a key to a successful builder and home is a strong set of Scopes of Work. Scopes ensure clear communication of what is needed by each trade.
I am not a car nor am I a piece of meat, so please don’t service or process me, I am a customer! But those terms and attitudes still exist.
Twenty years ago, there was a project in Denver where the foundations began moving, to the point that several new homes had to be taken completely down. In the milder cases, the builder had to sink caissons next to the foundation as deep as 40 feet to stabilize them.
Plans, plans, plans, it’s sometimes difficult to know what they should include and what they shouldn’t.
How well are your values, policies and strategic drivers deployed within your organization?
There are 4 key areas that make up the Quality Management Environment.
If you are a home builder or residential designer/architect using mobile devices and other technology for business applications, we want to hear from you.
As more organizations are being pushed to reduce costs while improving the quality of products so the management of change becomes more and more important.
Kotter proposes eight steps to leading organizational change and avoiding key mistakes.
Monday morning 6:30 a.m. Jeff the lead carpenter rolls out the latest set of prints for the new Thornberry model. He sighs as he scans the plans and elevations knowing it is going to be a long week piecing together his latest framing puzzle.
As new technologies and methodologies help us to improve our sustainable and environmentally friendly buildings, we should not forget that how we manage the process of developing, designing.
We're collecting information about how remodelers use technology for an upcoming issue of Professional Remodeler magazine.
As a special incentive, respondents to the survey will be entered in a drawing to win one of three
American Express Visa gift cards.
One of the key difficulties any builder has in managing quality is deciding which quality tools to use at which point in time and more broadly how to manage an improvement team and project.
The EPA’s LRRP lead paint rules put us, as an industry, in an awkward place.
We have a rule that is, by all accounts, increasing the cost of doing business; driving work toward unlicensed, fly-by-night contractors; and is being infrequently enforced.
The NHQA application document is not simply the method of applying for the NHQA, it is an excellent overview of your business and a key method for conducting organizational wide self-assessment to the NHQA Criteria.
Receiving a NHQA feedback report can result in a freeze due the amount of Opportunities for Improvement (OFI’s) reported, but remember even award winners receive OFI’s! They are after all the real benefits of the process it is through these that an improvement plan can be developed. However, th
Making the cut for a National Housing Quality Award (NHQA) site visit is a major achievement, however, quite naturally many are anxious about the process and view the arrival of a team of Judges as a stressful experience. This stress often arises from the perception that absolutely no mistakes