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You may feel that by talking with customers on a regular basis and reviewing surveys, that you have you finger on the pulse of your customers thoughts and attitudes. But the key to Focus Groups is to that you get a specific group of people together to discuss indepth a specific issue.

For a real relationship with trade PARTNERS we need to practice what we preach. First of all do you have a good partnership and relationship between the departments in YOUR homebuilding organization to start with.

This is where so much time, effort and money is lost. Doing it right the first time, not having rework, call backs, defects and warranty issues, is obviously a huge cost saving!

Jersey City, NJ -- Writing from the NARI Spring Business Meeting here, and the news seems to be mostly positive.

A critical danger in any business is tunnel vision. The focus on just one thing at the expense of others! We can be the best at one particular area while others suffer and pull us down overall .

Now if your thinking, ‘in this economy I can ONLY see one week ahead, maybe a month at most, so what good is strategic planning?’ Well you STILL have a strategic plan, you are STILL following some framework you have established for your business, some agreed approach you are having your team foll

It’s a cliché but everything starts with and ends with Leadership. It’s from leadership that the vision comes, the inspiration for the formation, direction, energy and culture of the organization all originate. This is especially true in regard to quality.

The NHQA criteria may look simple at first glance, just 8 headings, but this is deceptive, it has depth and complexity. Think of the range of issues involved in running a successful homebuilding business, can all of those issues be related to an aspect of the NHQA Criteria?

Looking for a way to focus and coordinate improvement initiatives? A3, which is named after the size of paper it is meant to be printed on. The aim is to have a summary of your improvement project from background through resolution all communicated on one sheet of paper!

Whether you are planning to or currently use Energy Star, NAHB National Green Building Standards, DOE’s Builder Challenge or another program, the key is conducting a gap analysis on your existing materials and methods of construction; selecting a program; planning transition; implementation; and

Reinventing the wheel can take a lot of time. So why not consider benchmarking best practices. The 2011 National Housing Quality Award Winners featured in the October edition of Professional Builder give three wonderful examples.

What REAL bottom-line impact can Quality have on my business!

When builders apply for Professional Builder’s National Housing Quality Award they receive much more than the chance to win an award — they get a detailed feedback report from industry experts and consultants on their business operations and practices.

Whether you like checklists or not, there’s no denying the impact they can have on ensuring things get done right the first time, every time.

The NHQA consists of a set of eight criteria but how does it actually function?

The key benefits of lean and six sigma include providing structured methods of improvement to reduce waste, shorten production time, reducing cost, reducing lead times, promoting concurrent work, accelerating activities, improving planning and control and ultimately high levels of customer satisf

Creating change is not easy, neither is coming up with fresh ideas and perspectives to prompt those changes in the first place! Below I provide a model for change management and a list of change/improvement idea prompts.

Here is a list of some of the best books on quality and performance improvement.

A book that can help make the penny drop regarding the importance of change and improvement isWho Moved My Cheese by Johnson & Blanchard

There are a wide range of quality improvement tools and techniques, below are a list of some of them. We will be touching on all of these in this blog. At the end of this blog are links that will take you to free downloadable excel templates for many of these tools.

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