Managing in a downturn
Wisdom is timeless, which is why two Harvard Business Review articles published in 2001 and 2008 are still as valid and thought provoking today as…
Operations
Risk Management for Home Builders
Don't get caught out. Know the risks and prepare for risk management
BIM are we using it to its max and not forgetting quality?
BIM is technology which can be of enormous help. It can of course be a great tool to help us integrate for example design and estimating. It…
An impact of quality video, a builders view
So often I hear builders say that quality may work in manufacturing plants, but not out here building homes. Well of course it does work, but…
Do you want fries with that?
While dining at a restaurant recently I was asked by the waiter how my meal was and if there was anything that could be improved. The meal and…
Now is the time for 100% customer satisfaction and operational improvement: Your trades as true expert partners
While all builders are trying to become leaner, more innovative and customer focused to impact the bottom line, we should not forget about…
Measure twice and cut once
Measure twice and cut once. I think that is probably the first thing I ever learnt in construction and I learnt it as a kid listening to my Dad…
Steve Jobs and Leadership
In the wake of Steve Jobs retirement announcement as CEO, Apple shares fell by 5%. For most people Apple is Steve Jobs, so that’s not a surprise.…
Performance excellence self-assessment table
From Cargill to Caterpillar, from Motorola and Boeing to Ritz Carlton they all use the Baldrige Criteria to successfully drive performance…
Hotspots: corrective and preventive action
A hotspot is a recurring problem, by focusing on the top ranking hotspot with corrective and preventive action they can be reduced or eliminated…
