Are you listening to your remodeling clients?
A recent experience got me thinking about how companies all-too-often fall back on financial incentives when dealing with an unhappy customer, yet…
Lead paint lessons from The Brady Bunch
The Brady Bunch is a font of life lessons from the importance of compromise to why you should never lie to your parents to ... uh ... never walk…
Does your social media policy violate labor laws?
For the last couple of years I've been speaking to groups of remodelers about crafting a social media strategy for their firms and one of the…
Book Review: 100 Best Kitchens & Dining Rooms
The 100 Best Kitchens & Dining Rooms
This new book from Beta-Plus is a nice collection of design ideas, but…
Watchdog: Government's 'Hardest Hit' Housing Program Falling Short
Excuse me if you've heard this before ...
In what we can't exactly call a surprise, another government program aimed at helping underwater…
Success through collaboration
When you look at your trade contractors, your suppliers, product distributors, what do you see?
Are they a line item, an expense, a…
Is this the year employees walk?
Employers have had it pretty good the last few years when it comes to managing employee turnover and keeping workers happy.
The state of…
IBS Pre-Show Thoughts and Observations
Having arrived in Orlando for the International Builders Show and NAHB Winter Boards, a few quick updates and observations:
- Still no…
Megaupload case shows danger of 'cloud'
Over the last few months, I've talked to a lot of remodelers that are opting to use the cloud to store their files and share them with subs and…
What is your key to success in remodeling?
We reached out to dozens of remodelers for…
