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Customer Satisfaction


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Charlie Scott has more than 30 years of first-hand home building experience, much of this in senior management positions with an award-winning, nationally recognized Midwest builder. Currently, he's the director of Woodland, O’Brien & Scott for Constellation Homebuilder Systems. Scott helps North American home builders grow their own customer-centric cultures, pursue operational excellence, and increase referral sales. Write him at Charlies@woodlandobrien.com.

Black Friday - Where Were The Builders?

The 2011 “Black Friday” sales numbers are in and show a pleasantly surprising 16% gain in year-over-year retail sales!  Some economists, pollsters…

The Need For Speed

To home builders, speed is a highly valued commodity.  It is not unusual to hear home builders boast about fast build cycles, lightening fast…

Home Building and the Ultra Marathon

The idea of running a 100 mile race ten years ago was as inconceivable and foreign to me as the possibility of a 6 year real estate crash.  As it…

Quick decisions and growing market share: the chicken or the egg?

While making sales presentations to three of our four most recent prospective clients, we were hired on the spot – three times!  On the first two…

I Hear and I Forget

“I hear and I forget. I see and I remember. I do and I understand.” — Confucius

It is that time of year. Customer satisfaction…

How To Out-Behave the Competition

Want an excellent book to read? Try Dov Seidman’s “How: Why…

Charlie Scott

Charlie Scott has over 30 years of homebuilding industry experience including front line roles as new home Salesperson, Builder, Quality Assurance…

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