Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



This is an interesting study which provides a great reflection on the industry and the impact of Quality and the barriers we need to consider and address to ensure we can leverage Quality Management.

This years National Housing Quality Award recipients will be honored at Professional Builder Magazines Housing Giants Leadership Conference at the Arizona Biltmore in Phoenix AZ on October 21st – 23rd.

To find out more and register for the conference go to:

Here are the top issues that allow lean to stumble.

“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”  Philip Crosby

As a leader, are you fully committed to the Baldrige journey?

The following is from The Executive Guide to the Baldrige Criteria (Leonard & McGuire) and applies in the same way to the NHQA !

• Leaders must decide early in this process if the organization

“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.”  Joseph Juran

“Leaders must create the vision, determine the mission, and define the cultural values on which the strategy is established.” Leonard & McGuire (The Executive Guide to the Baldrige Criteria)

“The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long term.” W. Edwards Deming, The New Economics, Page 35

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