Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.

“The stories, apocryphal or not, that circulate in an organization reveal its devotion (or lack of it) to quality, and serve to inspire its people to live (or not live) the quality message.”

What stories are being told in your company?

"What we hear too often is, don't confuse me with the facts, I know what I want to do." Bill Denney PhD

Technology has made gathering data so much easier. However, the problem is we can be overwhelmed by it. Surveys, stats, city, state and national data sources can be accessed and reams of paper can be printed to provide us with the information we need.

The focus is the customer, it’s about their needs and wants.

Failure Modes and Effects Analysis (FMEA) is a tool that can assist in identifying where your areas of risk lie and helps structure solutions.

In 1989 Warren Bennis published ‘On Becoming a Leader’ which became a key leadership book.

The Belbin team roles are used to help create effective and balanced teams.  Few individuals are strong in all of these roles, so ensuring you have a good mix on a team can make a real difference. It also needs to be noted that each role has its own strengths and weakness.

The Lean Enterprise Institute surveys show that 36% of companies attempting lean give up the efforts. Customer Relationship Magazine cites 60% of six sigma programs fail to give desired results.

A key aspect of quality management is the importance we place on employees, valuing people. We spend a significant amount of time and money officially sending this message to our team, espousing this pillar of quality.

Being creative and innovative is something that is widely touted, but how do we actually do it?


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