Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



Here is a simple exercise to help you reflect on your leadership.

Make two lists.  One is headed, ‘leadership I respected and valued’, the other will have the heading of ‘poor leadership’.

“The overall purpose of a site visit is to reveal the truth about the organization and provide a thorough assessment.” Brown, Baldrige Award Winning Quality, 2005.

The ACORN test is an easy to remember way to evaluate the charter of an improvement project.

A  Accomplishment. Does the goal actually focus on results?

“The stories, apocryphal or not, that circulate in an organization reveal its devotion (or lack of it) to quality, and serve to inspire its people to live (or not live) the quality message.”

What stories are being told in your company?

"What we hear too often is, don't confuse me with the facts, I know what I want to do." Bill Denney PhD

Technology has made gathering data so much easier. However, the problem is we can be overwhelmed by it. Surveys, stats, city, state and national data sources can be accessed and reams of paper can be printed to provide us with the information we need.

The focus is the customer, it’s about their needs and wants.

Failure Modes and Effects Analysis (FMEA) is a tool that can assist in identifying where your areas of risk lie and helps structure solutions.

In 1989 Warren Bennis published ‘On Becoming a Leader’ which became a key leadership book.

The Belbin team roles are used to help create effective and balanced teams.  Few individuals are strong in all of these roles, so ensuring you have a good mix on a team can make a real difference. It also needs to be noted that each role has its own strengths and weakness.

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