NHQ Award winning builder, NHQA Judge and consultant Tom Gillespie has developed a set of process diagrams that provide an overview of the intent behind each NHQA category and how it flows through each of the requirements.
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
Recently I’ve seen a financial company misplace $30k, a health care organization twice have a patient end up back in ER and a manufacturer face a class action lawsuit.
The NHQA is open to home builders, trade contractors and remodelers. Whether you are building production or custom homes, within communities or build on your lot, whether your homes are $100k or over $1million, if your market is within a city or covers 14 states.
We have all heard of ‘they’ or ‘them’! You know, ‘they’ never give us enough material to do the job. ‘They’ didn’t leave it ready for us again. It was ‘them’ in (fill in the blank) department that delayed it.
In this free book, leaders of Baldrige Award winning, World Class, organizations from all sectors share their success stories and eye-opening results from their organization’s journey to excellence. (This includes the small business sector.)
This case study details the implementation of an extensive program of quality management at Wathen-Castanos, including training, the formation of Work Improvement Groups, benchmarking and the resulting impacts.
The Organizational Excellence Committee for the Quality Management Division of ASQ has launched a webpage with a series of papers to support and promote Business Excellence Models such as Baldrige Criteria for Performance Excellence, the European Excellence Model and therefore, the National Housi
Diversity in the workplace is a key issue in Baldrige Criteria for Performance Excellence. Diversity creates new perspectives, new viewpoints. Talking with colleague Michael Avramides recently reinforced this issue. Here is a thought from Michael on this important topic.
A study published in ASQ’s Quality Management Journal this month (Jan 2012) found that ISO9001 Certification (Quality Management Systems Requirements) improved workmanship performance substantially in construction projects.