Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



Construction projects are complex in nature and prone to cost and schedule overruns. A significant factor that often contributes to such overruns is rework. 

Flat, team based and empowered organizations have the potential to out-perform tall hierarchical organizations in most every competitive industry and that includes home building!

Process improvement can often be received with impatience and inflated expectations of its impact. One of the regular problems is that a particular piece of the organizations process is asked to be improved in isolation.

Often managers set goals for employees such as a minimum number of units to be produced each week and once this is achieved on a regular basis, then the minimum number is raised and so it continues.

Checklists and audits may be one of the most basic approaches to quality but they frequently lead to problems of accurate data collection. A common issue that arises is not recording errors or defects in the field.

NHQ Award winning builder, NHQA Judge and consultant Tom Gillespie has developed a set of process diagrams that provide an overview of the intent behind each NHQA category and how it flows through each of the requirements.

Recently I’ve seen a financial company misplace $30k, a health care organization twice have a patient end up back in ER and a manufacturer face a class action lawsuit.

The NHQA is open to home builders, trade contractors and remodelers. Whether you are building production or custom homes, within communities or build on your lot, whether your homes are $100k or over $1million, if your market is within a city or covers 14 states.

We have all heard of ‘they’ or ‘them’! You know, ‘they’ never give us enough material to do the job. ‘They’ didn’t leave it ready for us again. It was ‘them’ in (fill in the blank) department that delayed it.

In this free book, leaders of Baldrige Award winning, World Class, organizations from all sectors share their success stories and eye-opening results from their organization’s journey to excellence. (This includes the small business sector.)

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