Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



November is World Quality Month and November 10th is World Quality Day !  This can be a great opportunity to leverage local and regional events. Perhaps a chance to tour a manufacturing facility, attend a presentation on quality improvement and get to see how other industries are using quality.

In this economy these builders are growing sales, expanding into new markets and achieving 100% customer satisfaction! They are building production and custom homes, within communities and build on your lot.

The vast majority of what is written about management and business is about excellence, those people and organizations that excel. Little is written about the dysfunctional side, which frankly we see so much of in our daily work lives.

"It is not necessary to change. Survival is not mandatory."--W. Edwards Deming

 

 

Using Lean concepts can be very powerful; the trick is using them correctly. In an earlier blog I discussed ‘Lean and Six Sigma in Construction’ (available at the following link) where I described the different types of waste and key elements to focus on when using lean.

Building a home made entirely from American made products from the nails to the bathtub was achieved by Bozeman, Montana builder Anders Lewendal. There are more than 120 products from 33 states.

Are you curious? Sometimes I wonder just how curious people really are.

Big Q and little q is a term coined by Dr Juran and is key in fully understanding quality. It contrasts the difference between managing for quality in all aspects of business process, products and services which is Big Q.  While little q relates to a much more limited capacity.

Yes believe it or not we can learn a lot from the simple peanut butter and jelly sandwich. While this is very simple it is also a low cost, fun and engaging way that you can tap into a whole range of issues.

In a recent discussion regarding the impact of quality on the ASQ Design & Construction Division Linkedin Group, a member made the comment that ‘everything made by man is defective.’ Of course this is correct, we cannot create perfection.

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