Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



Are you curious? Sometimes I wonder just how curious people really are.

Big Q and little q is a term coined by Dr Juran and is key in fully understanding quality. It contrasts the difference between managing for quality in all aspects of business process, products and services which is Big Q.  While little q relates to a much more limited capacity.

Yes believe it or not we can learn a lot from the simple peanut butter and jelly sandwich. While this is very simple it is also a low cost, fun and engaging way that you can tap into a whole range of issues.

In a recent discussion regarding the impact of quality on the ASQ Design & Construction Division Linkedin Group, a member made the comment that ‘everything made by man is defective.’ Of course this is correct, we cannot create perfection.

Wisdom is timeless, which is why two Harvard Business Review articles published in 2001 and 2008 are still as valid and thought provoking today as when they were published. (The references to the papers are listed at the end of this blog.)

What are the risks for your business. Where are your weak points? Obviously safety is a key issue, but what about warranty, defects and other issues?

Specific risk sources in construction projects include:

BIM is technology which can be of enormous help. It can of course be a great tool to help us integrate for example design and estimating.

So often I hear builders say that quality may work in manufacturing plants, but not out here building homes. Well of course it does work, but hearing that from a successful builder is ideal.

While dining at a restaurant recently I was asked by the waiter how my meal was and if there was anything that could be improved. The meal and service were wonderful and I had only one minor suggestion. But I did end by thanking them for asking!

While all builders are trying to become leaner, more innovative and customer focused to impact the bottom line, we should not forget about reaching out to our trades. Our partners are crucial and remember they are the experts in their specific area of the business.

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