I am not a car nor am I a piece of meat, so please don’t service or process me, I am a customer! But those terms and attitudes still exist.
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
How well are your values, policies and strategic drivers deployed within your organization?
There are 4 key areas that make up the Quality Management Environment.
As more organizations are being pushed to reduce costs while improving the quality of products so the management of change becomes more and more important.
Kotter proposes eight steps to leading organizational change and avoiding key mistakes.
As new technologies and methodologies help us to improve our sustainable and environmentally friendly buildings, we should not forget that how we manage the process of developing, designing.
One of the key difficulties any builder has in managing quality is deciding which quality tools to use at which point in time and more broadly how to manage an improvement team and project.
The NHQA application document is not simply the method of applying for the NHQA, it is an excellent overview of your business and a key method for conducting organizational wide self-assessment to the NHQA Criteria.
Receiving a NHQA feedback report can result in a freeze due the amount of Opportunities for Improvement (OFI’s) reported, but remember even award winners receive OFI’s! They are after all the real benefits of the process it is through these that an improvement plan can be developed. However, th
Making the cut for a National Housing Quality Award (NHQA) site visit is a major achievement, however, quite naturally many are anxious about the process and view the arrival of a team of Judges as a stressful experience. This stress often arises from the perception that absolutely no mistakes
This year 69 organizations have applied for the nation's highest recognition for organizational performance excellence the Malcom Baldrige National Quality Award which Professional Builder Magazines, National Housing Quality Award is based on.