Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



$50k which was to be transferred from one business account to another was not actually completed.

A client was given completely different instructions by 3 different representatives from the same office.

While Quality tools and techniques have been around for a long time and proven their worth I still see and hear situations that amaze me.

5W2H stands for 5 Ws and 2Hs or Who, What, When, Where, Whey How and How much.

When working on improving a process this is a very simple tool to help you think thorough improvement opportunities.

Who does this? This can lead to, could we do it with less people?

Yes we are making lists again!

Make two lists.

In one list the elements of company cultures that you have experienced and liked.

In the other list elements of company cultures that you experienced and did not like.

“It is leadership, that recognizes that structure and goals are not effective without the corresponding tactics and that neither will generate strong and positive business results without effective implementation.”

Armand V Feigenbaum & Donald S Feigenbaum

Forming, storming, norming and performing are the four key stages in team formation.

“Management has to give direction to the institution it manages. It has to think through the institution’s mission, has to set its objectives and has to organize resources for the results the institution has to contribute.”

One of Demings ‘Seven Deadly Diseases’ is ‘The Emphasis on Short-Term Profits’ and therefore on short term thinking. Despite the lessons of the recession, so much of corporate thinking is still driven by the short term view.

Here is a simple exercise to help you reflect on your leadership.

Make two lists.  One is headed, ‘leadership I respected and valued’, the other will have the heading of ‘poor leadership’.

“The overall purpose of a site visit is to reveal the truth about the organization and provide a thorough assessment.” Brown, Baldrige Award Winning Quality, 2005.

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