A recent experience got me thinking about how companies all-too-often fall back on financial incentives when dealing with an unhappy customer, yet totally miss the point and fail to solve the problem.
The Sweet Spot
The Sweet Spot
The Brady Bunch is a font of life lessons from the importance of compromise to why you should never lie to your parents to ... uh ... never walk out in the backyard without keeping an eye out for a football.
For the last couple of years I've been speaking to groups of remodelers about crafting a social media strategy for their firms and one of the things I always say to do is to create a social media policy for your employees.
The 100 Best Kitchens & Dining Rooms
This new book from Beta-Plus is a nice collection of design ideas, but definitely more of the coffee table variety than for the pro.
Excuse me if you've heard this before ...
In what we can't exactly call a surprise, another government program aimed at helping underwater homeowners is falling well short of it's goal.
When you look at your trade contractors, your suppliers, product distributors, what do you see?
Are they a line item, an expense, a necessary evil or are they true partners?
Employers have had it pretty good the last few years when it comes to managing employee turnover and keeping workers happy.
Having arrived in Orlando for the International Builders Show and NAHB Winter Boards, a few quick updates and observations:
Over the last few months, I've talked to a lot of remodelers that are opting to use the cloud to store their files and share them with subs and clients.