Business Management

A compilation of business news, trends, and surveys on customer satisfaction, financials, human resources, marketing, and sales.



Features
April 26, 2013

In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.

News
April 15, 2013

On April 11, the Manufacturers Alliance honored Uponor as the 2013 Manufacturer of the Year in the large-company category.

News
March 13, 2013

The NHQ Award is modeled after the Malcolm Baldrige National Quality Award and represents the housing industry’s highest recognition for achievements in total quality management.

Key Toll Brothers executives (l. to r.): Martin Connor, CFO; Ed Weber, regional

Key Toll Brothers executives (l. to r.): Martin Connor, CFO; Ed Weber, regional president; Barry Depew, regional president; Fred

Features
December 31, 2012

Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.

Home builders are in the crosshairs as cash-strapped local governments that have

Home builders are in the crosshairs as cash-strapped local governments that have seen their budgets decimated during the economi

Features
December 24, 2012

Home builders are in the crosshairs as cash-strapped local governments that have seen their budgets decimated during the economic downturn look for ways to shift infrastructure costs to the private sector.

News
December 24, 2012

As the calendar year comes to a close, we recap the most popular Professional Builder articles in 2012.

News
December 19, 2012

Whirlpool Corporation, the world’s largest manufacturer and marketer of major home appliances, has signed a single-source supplier agreement with Clayton Homes, America’s largest builder of manufactured and modular homes.

Without buy-in from top management, Lean practices are sure to fizzle out over t

Without buy-in from top management, Lean practices are sure to fizzle out over time. Lean operations expert Scott Sedam contempl

Features
December 10, 2012

Without buy-in from top management, Lean practices are sure to fizzle out over time. Lean operations expert Scott Sedam contemplates what it takes to get support from the very top.

Best-in-class customer satisfaction

Best-in-class customer satisfaction

Features
November 18, 2012

Award-winning builders share their process for making happy customers.

Reaping the rewards from rebates

Reaping the rewards from rebates

Features
September 21, 2012

Not fully using manufacturers’ rebate programs is like burning your hard-earned money. Yet many builders don’t utilize these programs to their fullest advantage.

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