Whether you’re a squad leader responsible for 10 soldiers, manager of 100 workers at a Red Lobster, CEO of 2000 employees in a mid-sized corporation, or the President of the United States, it’s lon
From what I gather in my dealings with builders and designers, our industry underutilizes spreadsheets.
The ranks of LEED certified homes would grow faster if builders appealed more to homeowner’s desire to save money on utilities, says Paul Fisette, a sustainable building expert at the University of Massachusetts at Amherst.
In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.
The most prevalent trends in bathroom design for 2012 and 2013 are centered on better use of floor space, more storage, and amenities that rival those of an upscale resort or spa.
Scott Sedam wraps up his six-part series on quality management with 10 techniques for building efficient processes and ensuring a better product.
A new study shows the risk of mortgage default is one-third lower for energy-efficient, Energy Star-rated homes—a factor lenders and Congress should consider when making mortgage loans and policy.
Key Toll Brothers executives (l. to r.): Martin Connor, CFO; Ed Weber, regional president; Barry Depew, regional president; Fred
Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.
The miracle of compound interest and referral sales
How creating satisfied customers can have a compounding effect on referral sales.
Best-in-class customer satisfaction
Award-winning builders share their process for making happy customers.
Getting to the heart of home buyer complaints
For today’s home buyers, there are two primary sources of dissatisfaction. We talked to builders and customer satisfaction experts to find out how they tame these two tigers.