Customer Satisfaction



Features
September 20, 2013

Surveys reveal what customers are saying about how well home builders are delivering customer satisfaction and where they are failing.

Features
September 19, 2013

The 2013 BPAA winner for customer satisfaction shares its Golden Rule for creating fans.

Features
June 24, 2013

Now that new-home sales have nearly doubled from their 2010 low, we are facing the challenges of a recovering market.

Features
May 24, 2013

In looking ahead to 2013, we asked builders who placed in the middle of the pack in our survey about the lessons they learned from the downturn, and how they are applying that information to future opportunities.

Features
May 22, 2013

From what I gather in my dealings with builders and designers, our industry underutilizes spreadsheets.

News
May 02, 2013

The ranks of LEED certified homes would grow faster if builders appealed more to homeowner’s desire to save money on utilities, says Paul Fisette, a sustainable building expert at the University of Massachusetts at Amherst.

Features
April 26, 2013

In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.

Features
April 25, 2013

The most prevalent trends in bath­room design for 2012 and 2013 are centered on better use of floor space, more storage, and amenities that rival those of an upscale resort or spa. 

Features
April 01, 2013

Scott Sedam wraps up his six-part series on quality management with 10 techniques for building efficient processes and ensuring a better product.

News
March 20, 2013

A new study shows the risk of mortgage default is one-third lower for energy-efficient, Energy Star-rated homes—a factor lenders and Congress should consider when making mortgage loans and policy.

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