Customer Satisfaction



Features
October 01, 2006

Before you begin heavy cost-cutting, you should implement a quality improvement program to rebuild your processes and become more proficient. That way, you can make the right cuts without gutting your key resources and jeopardizing your future.

Features
September 01, 2006

Inspiration in a nutshell. Here are the results of the Housewarming Gift Contest that Professional Builder held for its readers back in July. The online version of the article contains more information and all of the submissions we received. Enjoy!

Features
September 01, 2006

Many home builders invest in customer service training for their staff with the goal of providing an outstanding experience at every phase of the home-building process. As commendable as these efforts are, they will always fall short if the company's leadership doesn't model attitudes and behavior.

Features
August 01, 2006

The Estridge Companies in mid-February unveiled a design studio and corporate headquarters in an unusual place — a mall — giving the company a new way to brand itself in the communities it serves. And if the concept works the way the firm's principals envision, the Carmel, Ind.-based custom home builder could be blazing a new path.

Features
August 01, 2006

Though few home builders see the value in partnering with their customers, those who do have greater customer satisfaction scores and more referral business.

Features
April 01, 2006

Corporate Profile: KB Home Nevada is a division of KB Home. Headquartered in Las Vegas, this division serves the Las Vegas metropolitan market—including a growing number of communities in Summerlin and Henderson—selling and building single family homes.

Features
April 01, 2006

Every business encounters unhappy customers, even when they've received the best service and products available. For home builders, these potentially hostile homebuyers can present serious problems. Enter the Builder SWAT Team concept, which can serve to help maintain good customer relations and a reputable public image.

Features
January 01, 2006

 Find out about five home builders that get customer satisfaction right.  If you have not yet spent time on the J. D. Power public Web site and perused the rankings by builder and by city, you should. The data is both fascinating and revealing.

Features
June 01, 2004

Understanding and managing customer expectation is one of the biggest factors in buyer satisfaction.

Features
March 01, 2004

To develop your wow factor, select one thing you do or can do better than any other home builder in your area. Master it throughout your organization and make it part of your standard operating procedure.

Pages

Overlay Init