Customer Satisfaction

June 01, 2004

Understanding and managing customer expectation is one of the biggest factors in buyer satisfaction.

March 01, 2004

To develop your wow factor, select one thing you do or can do better than any other home builder in your area. Master it throughout your organization and make it part of your standard operating procedure.

January 01, 2004

The builders that score best in customer satisfaction know their customers, which enables them to target their design and marketing to buyers who will be happiest with them.


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