Customer Satisfaction



Customer satisfaction: The ultimate team game in home building

Customer satisfaction: The ultimate team game in home building

Features
September 17, 2012

In home building, the team counts on the performance of each individual to deliver the “big win,” which is a happy customer.

Ensure durability, strength, and fewer callbacks related to your subfloors by fo

Ensure durability, strength, and fewer callbacks related to your subfloors by following these back-to-basics installation strate

Features
August 20, 2012

Ensure durability, strength, and fewer callbacks related to your subfloors by following these back-to-basics installation strategies.

75 years of people, ideas and trends in home building

75 years of people, ideas and trends in home building

Features
December 28, 2011

In honor of Professional Builder's 75th anniversary, we profile pioneering figures, breakthrough ideas, and transformative market trends that have shaped home building since 1936.

home builder, homebuilder, pulte, app

home builder, homebuilder, pulte, app

News
December 14, 2011

The home builder Pulte is launching a new iPad application geared toward home buyers

Saun Sullivan, DSLD Homes, Builder of the Year, Professional Builder magazine

Saun Sullivan, DSLD Homes

Features
November 18, 2011

With one successful home-building venture under his belt, Saun Sullivan launched a new firm into the teeth of the great recession. This year the company will deliver more than 700 homes.

Features
August 21, 2011

Last month J.D. Power and Associates exited the home building industry. And it is not known whether they will be back when new-home construction recovers. But after more than 10 years of bringing its brand of third-party customer-satisfaction measurement to home building, the company clearly opted for greener pastures.

home builders, homebuilders, customer satisfaction, Trendmaker Homes, Grand Home

We profile three home builders that took very different paths in creating highly successful customer satisfaction programs.

Features
August 20, 2011

We profile three home builders that took very different paths in creating highly successful customer satisfaction programs. Learn how a perennial power went from good to great; how a startup achieved success from the get-go; and how an underperformer went from abysmal to admired.

customer-satisfaction, Charlie Scott, Woodland, O'Brien and Scott, spec-home buy

Charlie Scott offers tips for driving referrals from your inventory home buyers

Features
August 09, 2011

Customer-satisfaction expert Charlie Scott of Woodland, O'Brien and Scott offers tips for driving referrals from your inventory home buyers.

customer satisfaction, spec-home buyers, inventory homes, Charlie Scott, driving

A survey of home buyers shows that spec-home customers are much less satisfied than those purchasing “to-be-built” homes. Custom

Features
August 07, 2011

A survey of home buyers shows that spec-home customers are much less satisfied than those purchasing “to-be-built” homes. Customer-satisfaction expert Charlie Scott offers tips for driving referrals from your inventory home buyers.

J.D. Power, Customer Satisfaction Study, U.S. New-Home Builder Customer Satisfac

J.D. Power, Customer Satisfaction Study, U.S. New-Home Builder Customer Satisfac

News
July 26, 2011

Citing difficult market conditions in residential construction and a smaller pool of builders to evaluate, J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder Customer Satisfaction Study.

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