Customer Satisfaction



Key Toll Brothers executives (l. to r.): Martin Connor, CFO; Ed Weber, regional

Key Toll Brothers executives (l. to r.): Martin Connor, CFO; Ed Weber, regional president; Barry Depew, regional president; Fred

Features
December 31, 2012

Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.

The miracle of compound interest and referral sales

The miracle of compound interest and referral sales

Features
December 31, 2012

How creating satisfied customers can have a compounding effect on referral sales.

Best-in-class customer satisfaction

Best-in-class customer satisfaction

Features
November 18, 2012

Award-winning builders share their process for making happy customers.

Getting to the heart of home buyer complaints

Getting to the heart of home buyer complaints

Features
September 28, 2012

For today’s home buyers, there are two primary sources of dissatisfaction. We talked to builders and customer satisfaction experts to find out how they tame these two tigers.

Customer satisfaction: The ultimate team game in home building

Customer satisfaction: The ultimate team game in home building

Features
September 17, 2012

In home building, the team counts on the performance of each individual to deliver the “big win,” which is a happy customer.

Ensure durability, strength, and fewer callbacks related to your subfloors by fo

Ensure durability, strength, and fewer callbacks related to your subfloors by following these back-to-basics installation strate

Features
August 20, 2012

Ensure durability, strength, and fewer callbacks related to your subfloors by following these back-to-basics installation strategies.

75 years of people, ideas and trends in home building

75 years of people, ideas and trends in home building

Features
December 28, 2011

In honor of Professional Builder's 75th anniversary, we profile pioneering figures, breakthrough ideas, and transformative market trends that have shaped home building since 1936.

home builder, homebuilder, pulte, app

home builder, homebuilder, pulte, app

News
December 14, 2011

The home builder Pulte is launching a new iPad application geared toward home buyers

Saun Sullivan, DSLD Homes, Builder of the Year, Professional Builder magazine

Saun Sullivan, DSLD Homes

Features
November 18, 2011

With one successful home-building venture under his belt, Saun Sullivan launched a new firm into the teeth of the great recession. This year the company will deliver more than 700 homes.

Features
August 21, 2011

Last month J.D. Power and Associates exited the home building industry. And it is not known whether they will be back when new-home construction recovers. But after more than 10 years of bringing its brand of third-party customer-satisfaction measurement to home building, the company clearly opted for greener pastures.

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