All buyers want to live comfortably, whether they're feeling cramped in a current home or are looking for more space in their investment.
Best-in-class customer satisfaction
Award-winning builders share their process for making happy customers.
Getting to the heart of home buyer complaints
For today’s home buyers, there are two primary sources of dissatisfaction. We talked to builders and customer satisfaction experts to find out how they tame these two tigers.
Customer satisfaction: The ultimate team game in home building
In home building, the team counts on the performance of each individual to deliver the “big win,” which is a happy customer.
Ensure durability, strength, and fewer callbacks related to your subfloors by following these back-to-basics installation strate
Ensure durability, strength, and fewer callbacks related to your subfloors by following these back-to-basics installation strategies.
75 years of people, ideas and trends in home building
In honor of Professional Builder's 75th anniversary, we profile pioneering figures, breakthrough ideas, and transformative market trends that have shaped home building since 1936.
home builder, homebuilder, pulte, app
The home builder Pulte is launching a new iPad application geared toward home buyers
Saun Sullivan, DSLD Homes
With one successful home-building venture under his belt, Saun Sullivan launched a new firm into the teeth of the great recession. This year the company will deliver more than 700 homes.
Last month J.D. Power and Associates exited the home building industry. And it is not known whether they will be back when new-home construction recovers. But after more than 10 years of bringing its brand of third-party customer-satisfaction measurement to home building, the company clearly opted for greener pastures.
We profile three home builders that took very different paths in creating highly successful customer satisfaction programs.
We profile three home builders that took very different paths in creating highly successful customer satisfaction programs. Learn how a perennial power went from good to great; how a startup achieved success from the get-go; and how an underperformer went from abysmal to admired.
Charlie Scott offers tips for driving referrals from your inventory home buyers
Customer-satisfaction expert Charlie Scott of Woodland, O'Brien and Scott offers tips for driving referrals from your inventory home buyers.