6 Keys to a Recognition Program That Improves the Customer Experience
Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals
Strive for Perfection
Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless
Customer Experience Metrics: How Builders Can Use NPS
When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales
Builder Reputation Basics: One Make-or-Break Factor You Can't Miss
If you do nothing else, do this one thing to ensure you have a great relationship with the client right from the start. Your reputation depends on it
How Can Home Builders Create a Better End Product for Buyers?
Housing Design Matters offers ways home builders can improve a homeowner’s experience
Managing the CX Roller Coaster for Homebuyers
How to mitigate the valleys and maximize the peaks to leave customers excited and delighted about their new-home buying experience
Satisfaction Begins Before the Sale
The builders that score best in customer satisfaction know their customers, which enables them to target their design and marketing to buyers who will be happiest with them.
Construction Quality
Warranty Wherewithal
Simonini Builders still understands the impact of a phone call from the top guy to a trade contractor to move a warranty item off a customer’s list
Customer Satisfaction
Referral Factors: Deliver Exceptional Customer Service and the Referrals Will Follow
7 best practices that lead to superb customer satisfaction
Customer Satisfaction
Survey for Satisfaction
Most builders believe they understand the feelings of customers, employees and vendors through sporadic feedback from sales, management or construction personnel
Customer Satisfaction
The Customer Experience: Overpromised and Underdelivered
Avoid flying into the customer expectation trap
Construction Quality
40 Ways to Build a Better House, Part 1
New materials, products, and techniques are appearing today at a faster pace than ever before, and it's important for home builders to keep up. What's at stake? Construction quality and customer satisfaction, for a start
