Customer Satisfaction



home builders, homebuilders, customer satisfaction, Trendmaker Homes, Grand Home

We profile three home builders that took very different paths in creating highly successful customer satisfaction programs.

Features
August 20, 2011

We profile three home builders that took very different paths in creating highly successful customer satisfaction programs. Learn how a perennial power went from good to great; how a startup achieved success from the get-go; and how an underperformer went from abysmal to admired.

customer-satisfaction, Charlie Scott, Woodland, O'Brien and Scott, spec-home buy

Charlie Scott offers tips for driving referrals from your inventory home buyers

Features
August 09, 2011

Customer-satisfaction expert Charlie Scott of Woodland, O'Brien and Scott offers tips for driving referrals from your inventory home buyers.

customer satisfaction, spec-home buyers, inventory homes, Charlie Scott, driving

A survey of home buyers shows that spec-home customers are much less satisfied than those purchasing “to-be-built” homes. Custom

Features
August 07, 2011

A survey of home buyers shows that spec-home customers are much less satisfied than those purchasing “to-be-built” homes. Customer-satisfaction expert Charlie Scott offers tips for driving referrals from your inventory home buyers.

J.D. Power, Customer Satisfaction Study, U.S. New-Home Builder Customer Satisfac

J.D. Power, Customer Satisfaction Study, U.S. New-Home Builder Customer Satisfac

News
July 26, 2011

Citing difficult market conditions in residential construction and a smaller pool of builders to evaluate, J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder Customer Satisfaction Study.

PulteGroup, Richard Dugas, housing giants, professional builder's housing giants

PulteGroup CEO Richard Dugas outlines his strategy for staying on top and positioning the perennial top builder for the future

Features
May 31, 2011

Professional Builder editors recently sat down with PulteGroup CEO Richard Dugas to discuss his strategy for bringing Pulte back to profitability in 2011, his thoughts on GSE reform and the changing view on housing policy in Washington, D.C., and his long-term outlook for America’s largest home builder.

Features
April 20, 2011

New twists on standard market research methods help builders spot opportunities and more effectively pinpoint buyer groups.

News
March 28, 2011

Judge Glenn Kelley, of the 15th Judicial Circuit in Palm Beach County, Fla., has once again seemingly ruled in favor of builders and suppliers for faulty Chinese drywall cases, The Wall Street Journal reported.

Professional Builder webinar: 35 Moneymaking Ideas for Builders in 2011

Professional Builder webinar: 35 Moneymaking Ideas for Builders in 2011

Features
March 18, 2011

Making money as a builder has never been more demanding than it is today. New tools and ideas are required to achieve success. Join Professional Builder's editors Patrick O'Toole and David Barista and columnist Scott Sedam for a fast-paced, one-hour webinar loaded with ideas you can use in your business today. This free webinar is available on demand.

2012: The year mobile takes over

2012: The year mobile takes over

Features
January 31, 2011

Next year, for the first time, it’s expected that more consumers will access the Internet using a mobile device than a traditional desktop or laptop computer. The proliferation of smart phones like the iPhone and Droid — combined with the precipitous drop in price for these high-tech devices and better data connections — means that a sizable chunk of the population is connected 24/7.

First-time buyer survey: Family features, ample storage most desired amenities i

First-time buyer survey: Family features, ample storage most desired amenities in a home

Features
January 31, 2011

Neighborhood schools, ample garage space, walk-in-closets, and walking/biking paths are among the community and home features most desired by first-time buyers, according to a survey of Professional Builder readers. Other desirable home features include an open-plan design, walk-in shower, master bathroom with dual vanities and separate tub and shower, and energy-efficient systems.

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