Last month, I attended NAHB’s midyear meeting in Miami and had the pleasure of sitting in on a presentation by Daniel Swift, president and CEO of Des Moines-based architecture group BSB Design.
We profile three home builders that took very different paths in creating highly successful customer satisfaction programs.
We profile three home builders that took very different paths in creating highly successful customer satisfaction programs. Learn how a perennial power went from good to great; how a startup achieved success from the get-go; and how an underperformer went from abysmal to admired.
Charlie Scott offers tips for driving referrals from your inventory home buyers
Customer-satisfaction expert Charlie Scott of Woodland, O'Brien and Scott offers tips for driving referrals from your inventory home buyers.
A survey of home buyers shows that spec-home customers are much less satisfied than those purchasing “to-be-built” homes. Custom
A survey of home buyers shows that spec-home customers are much less satisfied than those purchasing “to-be-built” homes. Customer-satisfaction expert Charlie Scott offers tips for driving referrals from your inventory home buyers.
J.D. Power, Customer Satisfaction Study, U.S. New-Home Builder Customer Satisfac
Citing difficult market conditions in residential construction and a smaller pool of builders to evaluate, J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder Customer Satisfaction Study.
PulteGroup CEO Richard Dugas outlines his strategy for staying on top and positioning the perennial top builder for the future
Professional Builder editors recently sat down with PulteGroup CEO Richard Dugas to discuss his strategy for bringing Pulte back to profitability in 2011, his thoughts on GSE reform and the changing view on housing policy in Washington, D.C., and his long-term outlook for America’s largest home builder.
New twists on standard market research methods help builders spot opportunities and more effectively pinpoint buyer groups.
Judge Glenn Kelley, of the 15th Judicial Circuit in Palm Beach County, Fla., has once again seemingly ruled in favor of builders and suppliers for faulty Chinese drywall cases, The Wall Street Journal reported.
Professional Builder webinar: 35 Moneymaking Ideas for Builders in 2011
Making money as a builder has never been more demanding than it is today. New tools and ideas are required to achieve success. Join Professional Builder's editors Patrick O'Toole and David Barista and columnist Scott Sedam for a fast-paced, one-hour webinar loaded with ideas you can use in your business today. This free webinar is available on demand.
2012: The year mobile takes over
Next year, for the first time, it’s expected that more consumers will access the Internet using a mobile device than a traditional desktop or laptop computer. The proliferation of smart phones like the iPhone and Droid — combined with the precipitous drop in price for these high-tech devices and better data connections — means that a sizable chunk of the population is connected 24/7.
First-time buyer survey: Family features, ample storage most desired amenities in a home
Neighborhood schools, ample garage space, walk-in-closets, and walking/biking paths are among the community and home features most desired by first-time buyers, according to a survey of Professional Builder readers. Other desirable home features include an open-plan design, walk-in shower, master bathroom with dual vanities and separate tub and shower, and energy-efficient systems.