6 Keys to a Recognition Program That Improves the Customer Experience
Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals
Strive for Perfection
Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless
Customer Experience Metrics: How Builders Can Use NPS
When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales
Builder Reputation Basics: One Make-or-Break Factor You Can't Miss
If you do nothing else, do this one thing to ensure you have a great relationship with the client right from the start. Your reputation depends on it
How Can Home Builders Create a Better End Product for Buyers?
Housing Design Matters offers ways home builders can improve a homeowner’s experience
Managing the CX Roller Coaster for Homebuyers
How to mitigate the valleys and maximize the peaks to leave customers excited and delighted about their new-home buying experience
Identifying and Closing the Customer Satisfaction Gap
Realize that customers are your reason for being, and rely on them for trustworthy feedback
For Great Customer Service, Company Culture Needs to Thrive
Industry veterans share advice on the strong relationship between a consistent climate of excellence and a great buyer experience
6 Rules of Supply-Side Service
Suppliers and trades that treat every customer like their best customer have a distinct edge
Construction Company Phone Manners Found to Be Off-Putting
In a study of more than 2,200 people, just 21 percent of respondents indicated they were satisfied with the way construction businesses handle their phone calls
Customer Satisfaction
Why Customer Feedback Is Essential to Your Bottom Line
Seasoned builders share what homebuyers have taught them about delivering the best possible customer experience
Construction Quality
11 Ways to Minimize Warranty Expenses
Focus on continuing improvement to help prevent warranty hassles and give you an edge over competitors
The Power of Positive Is Mission Critical
Sales are important, but positive customer experience is a gold mine
Sales + Marketing Best Practices
What Are Your Customers Saying About You?
How to manage your online reputation and win new business
APA Introduces New Fire-Protective Assembly Options for I-Joist Floor Systems
I-joists reduce callbacks and are readily available and easy to install. Builders have many options when it comes to constructing code-compliant I-joist floor assemblies.
Construction Quality
9 Steps to Prevent Floor Squeaks
A beautiful, high-performance floor starts with what you can’t see—a stable floor frame and subfloor underneath. Simple installation mistakes can…
