Customer Satisfaction



Features
November 25, 2010

Implementing the principles of Lean in home building is no easy task, but the payoffs in waste reduction and cost savings can be substantial. Lean expert Scott Sedam provides a roadmap for getting started.

Features
October 07, 2010

Now in year five of the worst housing market downturn since the Great Depression, most builders by now have faced monumental challenges to keep their doors open. In an effort to explore the key takeaways and lessons learned from this downturn, we sat down with three builders to discuss the impacts of the economy on their businesses.

News
September 19, 2010

Although the recovery of the U.S. housing market appears to have stalled in many areas of the country, customer satisfaction with new-home builders has improved for a third consecutive year.

News
April 01, 2010

If you do the right thing, your customers will be satisfied -- but you need to ask some tough questions first.

News
September 01, 2010

Home builders that focus on increasing customer satisfaction also get more referrals.

Features
April 01, 2010

Post-closing customer satisfaction depends on how well the home builder handles buyer expectations throughout the sales and construction process.

Features
February 01, 2010

Home buyers are much more likely to reveal their true feelings about a builder in a third-party survey that elicits anonymous comments.

Features
November 01, 2009

Quinn Mortensen and Kristen Nilssen are brother and sister but also partners in Gold Medallion Homes, which builds on the Wasatch Front near Salt Lake City. It’s an unusual partnership that pulled a never-before-seen combination of top scores to win the AVID Award for customer satisfaction in the small-builder category (below 50 closings).

Features
November 01, 2009

Jesus Ruiz is fighting to stay afloat on the Rio Grande. His small, entry- level home building firm in Laredo, Texas, was hit hard by the demise of subprime mortgages and new lending rules that disqualified 80 percent of his prospects. But his AVID Award score of 284.495 is among the highest ever recorded.

Features
November 01, 2009

While America’s housing industry is in recession, winning customer satisfaction ratings are still rising in the annual AVID Award for the Best Customer Experience in the U.S.

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