6 Keys to a Recognition Program That Improves the Customer Experience
Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals
Strive for Perfection
Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless
Customer Experience Metrics: How Builders Can Use NPS
When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales
Builder Reputation Basics: One Make-or-Break Factor You Can't Miss
If you do nothing else, do this one thing to ensure you have a great relationship with the client right from the start. Your reputation depends on it
How Can Home Builders Create a Better End Product for Buyers?
Housing Design Matters offers ways home builders can improve a homeowner’s experience
Managing the CX Roller Coaster for Homebuyers
How to mitigate the valleys and maximize the peaks to leave customers excited and delighted about their new-home buying experience
Being Business Savvy in a Changing Environment
Mark Richrdson shares why business acumen is the key to success or failure in remodeling today.
Focus on How the Client Buys
Today, you need to have multiple ways of doing business.
Redefine Your Role as a Remodeler
Remodelers today have to wear may different hats for their clients.
Change or Become Irrelevant
Mark Richardson offers tips on to change for the new reality of remodeling.
The Changing Client
Mark Richardson talks about how the remodeling client has changed drastically from just a few years ago.
Miller and Smith: Enduring Appeal
Miller and Smith celebrates 50 years of building homes in the Washington, D.C., suburbs.
Business Management
Home Building: Is It a Case of Failure to Communicate?
Why home builders and other businesses have communication problems and how to address them
New Home Sales: Mortgage Mayhem
If you would like to improve your customer mortgage and closing experience, then take charge of it, like you do other critical tasks, and don’t treat your preferred lender as an exception.
