Customer Satisfaction



Features
October 07, 2010

The NHQ Awards represent the best of the best in quality-driven home building companies, and the 2011 class is no exception. All three winners — Charter Homes & Neighborhoods, Haseko Construction, and Wathen Castanos Hybrid Homes — employ numerous quality management best practices. Here are a few particularly interesting best practices that caught our attention.

Features
October 07, 2010

Instead of price chasing the competition, Wathen-Castanos reinvents itself as a high-performance, green builder to grow during the market’s ‘darkest days.’

Features
October 18, 2010

Haseko Construction Inc., Honolulu, put its quality management system to the test when it rolled out 22 neo-traditional models as part of its foray into single-family home building. Read about the 2011 National Housing Quality winner.

Features
October 07, 2010

For Lancaster, Pa.-based Charter Homes & Neighborhoods, customer satisfaction is more than great service and warranty — it’s about making the home-buying experience something truly special. Read about the 2011 National Housing Quality award winner.

Features
November 25, 2010

Implementing the principles of Lean in home building is no easy task, but the payoffs in waste reduction and cost savings can be substantial. Lean expert Scott Sedam provides a roadmap for getting started.

Features
October 07, 2010

Now in year five of the worst housing market downturn since the Great Depression, most builders by now have faced monumental challenges to keep their doors open. In an effort to explore the key takeaways and lessons learned from this downturn, we sat down with three builders to discuss the impacts of the economy on their businesses.

News
September 19, 2010

Although the recovery of the U.S. housing market appears to have stalled in many areas of the country, customer satisfaction with new-home builders has improved for a third consecutive year.

News
April 01, 2010

If you do the right thing, your customers will be satisfied -- but you need to ask some tough questions first.

News
September 01, 2010

Home builders that focus on increasing customer satisfaction also get more referrals.

Features
April 01, 2010

Post-closing customer satisfaction depends on how well the home builder handles buyer expectations throughout the sales and construction process.

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