Customer Satisfaction



Features
May 01, 2009

Home builders can use secret shop companies' discoveries to train their sales staff for peak performance.

Features
May 01, 2009

Home builders have a lot to gain by implementing Web 2.0 tactics — from blogging about neighborhood developments to posting video tours of model homes. But none of these efforts work if you don't understand your online audience.

Features
February 01, 2009

As builders reengineer their homes to make them more affordable during the credit crunch, it’s important that they don’t eliminate design features that are important to cocooning homebuyers

News
January 01, 2009

What do home buyers want in their homes? Turn to NAHB's 2007-2008 "Consumer Preferences Survey" to find out

Features
January 01, 2009

Tackle their fear by knowing and sharing with them the fundamentals

Features
January 01, 2009

Annual Avid Ratings Survey reveals what buyers really want in their homes

Features
November 01, 2008

Avid Award winners for 2008 leverage customer loyalty in home building to survive the housing slump.

Features
November 01, 2008

Learn how sales professionals can measure if they are really hearing what’s important to home buyers.

Features
October 01, 2008

Despite a tough market, some home builders and their sales teams aren’t being nearly aggressive enough to reel in potential buyers, say the results from a Denver-area survey.

Features
October 01, 2008

Excellent HR processes and customer satisfaction earned K. Hovnanian – Northern California a 2009 National Housing Quality Honorable Mention Award.

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