Customer Satisfaction



Features
November 01, 2009

Jesus Ruiz is fighting to stay afloat on the Rio Grande. His small, entry- level home building firm in Laredo, Texas, was hit hard by the demise of subprime mortgages and new lending rules that disqualified 80 percent of his prospects. But his AVID Award score of 284.495 is among the highest ever recorded.

Features
November 01, 2009

While America’s housing industry is in recession, winning customer satisfaction ratings are still rising in the annual AVID Award for the Best Customer Experience in the U.S.

Features
May 01, 2009

Home builders can use secret shop companies' discoveries to train their sales staff for peak performance.

Features
May 01, 2009

Home builders have a lot to gain by implementing Web 2.0 tactics — from blogging about neighborhood developments to posting video tours of model homes. But none of these efforts work if you don't understand your online audience.

Features
February 01, 2009

As builders reengineer their homes to make them more affordable during the credit crunch, it’s important that they don’t eliminate design features that are important to cocooning homebuyers

News
January 01, 2009

What do home buyers want in their homes? Turn to NAHB's 2007-2008 "Consumer Preferences Survey" to find out

Features
January 01, 2009

Tackle their fear by knowing and sharing with them the fundamentals

Features
January 01, 2009

Annual Avid Ratings Survey reveals what buyers really want in their homes

Features
November 01, 2008

Avid Award winners for 2008 leverage customer loyalty in home building to survive the housing slump.

Features
November 01, 2008

Learn how sales professionals can measure if they are really hearing what’s important to home buyers.

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