Customer Satisfaction



Features
November 01, 2008

Learn how sales professionals can measure if they are really hearing what’s important to home buyers.

Features
November 01, 2008

Avid Award winners for 2008 leverage customer loyalty in home building to survive the housing slump.

Features
October 01, 2008

For home builders, blogging can create strong communities and boost customer satisfaction.

Features
October 01, 2008

Excellent HR processes and customer satisfaction earned K. Hovnanian – Northern California a 2009 National Housing Quality Honorable Mention Award.

Features
October 01, 2008

Despite a tough market, some home builders and their sales teams aren’t being nearly aggressive enough to reel in potential buyers, say the results from a Denver-area survey.

Features
September 01, 2008

Home builders that have embraced green construction will be in the best position to reap the most sales in the new market.

Features
August 01, 2008

While increasing revenues and profits are the gold standard in measuring business success, depressed home sales means that builders need to look at new metrics of performance. In addition to revenue, customer satisfaction and profitability, builders need to pay closer attention to market share.

Features
July 01, 2008

Homebuilders should address tough customer issues before they turn into PR nightmares.

Features
May 01, 2008

Avid Ratings Co. CEO Paul Cardis offers tips for hiring a survey company that uses noninvasive tactics to generate meaningful homebuyer feedback.

Features
April 01, 2008

Close more deals – and build more homes – by defining the salesperson-home buyer negotiation process.

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