Customer Satisfaction



Features
March 01, 2008

Learn to develop a best practice with Professional Builder and Michael Dickens.

Features
March 01, 2008

Builders with communities that have homeowner associations face unique challenges and risks. Here are best practices and resources for home builders who are looking to set up community associations that succeed.

Features
February 01, 2008

We offer homebuilders a primer for understanding — and selling to — their entry-level buyers.

Features
February 01, 2008

Professional Builder columnist John Rymer explains why homebuyers’ values should be at the top of every homebuilder’s sales staff’s list.

Features
February 01, 2008

First-time homebuyers offer a blank slate for homebuilders. Customer Satisfaction expert Paul Cardis explains how you can turn these buyers into referral machines.

Features
January 01, 2008

You can no longer afford to be aloof when closing a sale. Professional Builder columnist John Rymer explains why building rapport is essential to the sales process.

Features
January 01, 2008

Though the widely used Net Promoter Score has come under attack, there are good ways to adapt this customer loyalty metric to the home building industry.

Features
December 01, 2007

AVID Ratings Company's Paul Cardis names 10 things homebuilders can do to keep customers walking through the sales room door.

Features
October 01, 2007

Loyalty builds trust. Read on to find out why earning your customers' trust is important for your business.

Features
September 01, 2007

Taking a lesson from the esteemed Ritz-Carlton, PB columnist Paul Cardis shares why it’s better to trim costs than to sacrifice your company culture.

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