Last month, I attended NAHB’s midyear meeting in Miami and had the pleasure of sitting in on a presentation by Daniel Swift, president and CEO of Des Moines-based architecture group BSB Design.
Suppliers and trades that treat every customer like their best customer have a distinct edge
Industry veterans share advice on the strong relationship between a consistent climate of excellence and a great buyer experience
A study of more than 2,200 people indicated that 21 percent of respondents said they were satisfied with the way construction businesses handle their phone calls.
Seasoned builders share what homebuyers have taught them about delivering the best possible experience
Photo: cocoparisienne, Creative Commons
Establishing sound business systems that ensure a healthy bottom line
If you would like to improve your customer mortgage and closing experience, then take charge of it, like you do other critical tasks, and don’t treat your preferred lender as an exception.
Research reveals most owners of green homes would purchase another.
Builders would benefit more from proactively shepherding customers from contract to closing than they would from merely focusing on gaining more sales.
Selling energy-efficient systems requires a bit of comparative math to make the value and savings more tangible to potential home buyers.
Bad reviews are a fact of business, but as more embittered consumers vent their frustrations on social media, those opinions can shape the perception of your brand.