Home building giant David Weekley Homes has launched a website that allows its buyers to stay updated on the progress of their new home. Upon signing the sales contract, home buyers receive log-in details to their personal buyer home page at MyDWHome.com.
As the planning and construction of the new home commences, the web page provides a timeline that shows the client how far along the home builders are and the next steps to be taken. Photos of the home site at every stage of construction are regularly uploaded, as well as checklists that will prepare homebuyers for their meetings with their personal builder, design consultant, and warranty service representative.
MyDWHome.com also provides buyers a direct communication line to expert advisors for help with pre-move-in planning, as well as maintenance and operation of their new home.
Advertisement
Related Stories
Sales + Marketing
6 Keys to a Recognition Program That Improves the Customer Experience
Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals
Customer Satisfaction
Strive for Perfection
Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless
Sales + Marketing
Customer Experience Metrics: How Builders Can Use NPS
When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales