Farnsworth Development

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Farnsworth Development has truly set itself apart as a company that uses customer service to thrive in a hyper-sensitive market. The secret of the company's success is a caring and customer-focused company culture.

November 01, 2006

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Farnsworth Development

Farnsworth Development has truly set itself apart as a company that uses customer service to thrive in a hyper-sensitive market. With about 10,000 homes to its credit, the builder is a mainstay in the Phoenix area, where it has been doing business since 1958. The secret of the company's success is a caring and customer-focused company culture that has developed a unique independence over the decades.

Company founder Ross Farnsworth, who is still active as owner and chairman, saw the potential for retirement housing in the East Valley of Phoenix, and the company hasn't strayed from that target market ever since.

Craig Ahlstrom, president and CEO, says the company built about 250 homes last year and has another 200 slated by the end of 2006. The Farnsworth team is withstanding market downturns with a positive outlook because referrals keep coming in the door.

 

Farnsworth Development

Award: 2006 NRS Award — Phoenix Winner

Class: No. 1 out of 41 Phoenix Area Builders

NRS Index Score: 187.09

Percentage of home buyers who would recommend the builder to a friend: 100%

Percentage of home buyers who made at least one actual recommendation: 93.3% (Of those making recommendations, 53.3% made six or more.)

Key Wow Factors:

  • Lifestyle opportunities and community/neighborhood events
  • Own and operate key trade contractors
  • Same day customer service
  • Employee loyalty and company culture
  • Customer referral ratings

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