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Heather McCune's Editorial Archives
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Curious about what customers expect from a salesperson? New home sales consultant, trainer and author Myers Barnes offers some insights from his days as vice president of a large home building company and from his experience working with and training new home sales specialists today.
In exit surveys and customer satisfaction reports, buyers always say and want the same things, according to Barnes. Their key desires:
Customers are beginning to shop differently. They are using the Internet to begin and end their buying processes. If that's how they communicate, don't waste their time contacting them with antiquated methods of follow up.
Customers don't take the time to consciously critique your sales process. They just say no.
For more information check out http://www.myersbarnes.com
Heather McCune is the Editor-in-Chief for Professional Builder and Luxury Home Builder. Please email her with any comments or questions regarding her column.
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