The Organizational Excellence Committee for the Quality Management Division of ASQ has launched a webpage with a series of papers to support and promote Business Excellence Models such as Baldrige Criteria for Performance Excellence, the European Excellence Model and therefore, the National Housi
Diversity in the workplace is a key issue in Baldrige Criteria for Performance Excellence. Diversity creates new perspectives, new viewpoints. Talking with colleague Michael Avramides recently reinforced this issue. Here is a thought from Michael on this important topic.
Over the last few months, I've talked to a lot of remodelers that are opting to use the cloud to store their files and share them with subs and clients.
Philadelphia, Oakland and six other U.S. cities will get free help this year from sustainable building and development experts with an eye toward the U.S. Green Building Council's LEED standard for Neighborhood Development (LEED-ND).
We reached out to dozens of remodelers for this month’s cover story, asking them what they saw as their top challenges and opportunities for 2012.
A study published in ASQ’s Quality Management Journal this month (Jan 2012) found that ISO9001 Certification (Quality Management Systems Requirements) improved workmanship performance substantially in construction projects.
As many of you know by now Professional Builder is holding three days of plan reviews by some of the top designers and architects in the country during the International Builders Show. I am honored to be part of that group and very much look forward to the event.
With the February edition of Professional Builder, I begin a series on the evolution of quality management. Here is a more detailed version of an excerpt from that article to come. Be sure to read that.
Trade partners have used the National Housing Quality Award over the years as an application process to gain independent feedback on how they can improve their bottom-line and the criteria as a way to evaluate their own processes.
Remodeler winners of the National Housing Quality Award over the years cite a range of best practices that helped them to achieve this level of excellence. This includes the following as just a few.
Many people today still see quality as being about 'incremental improvement' rather than innovation and fast dynamic change and particularly those focusing on six sigma tend to see it as being about 'defect reduction/elimination' only.
In the past year, during our LeanPlan Workout process, we had the dubious honor of “working on” plans from 3 of the biggest name, most expensive architectural firms in the country (among others.)
One of the benefits of working with builders and customers all over the country is that I get a real grasp of what is happening with design trends. For the longest time it seemed everyone wanted a second floor Laundry Room.
This short video wonderfully highlights key quality issues that impact the Cost of Quality and avoid risk. It is ideal for introducing quality, risk management or for opening a discussion, presentation or training on quality.
Happy New Year! IBS 2012 is going to be great. Unlike recent years past there is a distinct feeling of optimism going into this event. A lot of builders are looking at this year as an opportunity for growth. If you haven't already considered using Lean as a platform for this growth - do.
Perhaps you heard the story in December about the truck driver that won a Lamborghini Murcielago LP-640 worth over $200,000. A few hours after getting the car he crashed it!
Netflix loses 60% of its market and RIM (Blackberry) also loses over 50% of its market, not a great year for what had been some of the strongest companies. They certainly never planned for such an impact at the start of 2011. What happened, well the customer spoke!
I love the easy ones! Scott Sedam and I were implementing a Lean Plan Workout recently and a very simple cost saving opportunity presented itself. Eliminate the tire stop in the garage.
Last weekend was the annual Christmas sojourn to my wife’s relatives in Chicago.