The ACORN test
The ACORN test is an easy to remember way to evaluate the charter of an improvement project.
A Accomplishment. Does the…
What stories are being told about your business?
“The stories, apocryphal or not, that circulate in an organization reveal its devotion (or lack of it) to quality, and serve to inspire its people…
Decision making
"What we hear too often is, don't confuse me with the facts, I know what I want to do." Bill Denney PhD
Data, lots of data, but what are you doing with it?
Technology has made gathering data so much easier. However, the problem is we can be overwhelmed by it. Surveys, stats, city, state and national…
Just focus on your customer
The focus is the customer, it’s about their needs and wants. Sometimes when we try to improve our customer focus and we try to achieve a ‘wow…
FMEA
Failure Modes and Effects Analysis (FMEA) is a tool that can assist in identifying where your areas of risk lie and helps structure solutions.…
Team roles
The Belbin team roles are used to help create effective and balanced teams. Few individuals are strong in all of these roles, so ensuring you…
Ensuring that lean and six sigma projects are successful
The Lean Enterprise Institute surveys show that 36% of companies attempting lean give up the efforts. Customer Relationship Magazine cites 60% of…
Do you care as a leader?
A key aspect of quality management is the importance we place on employees, valuing people. We spend a significant amount of time and money…
Innovation and creative problem solving
Being creative and innovative is something that is widely touted, but how do we actually do it?
This may be needed for a particular issue…
