Has risk management become a higher priority for you?
A Risk Management Benchmarking Survey in 2010 showed that 65% of businesses conduct no form of risk analysis prior to making major corporate…
Construction Quality
Rework—What It Is and Ways to Avoid It
Rework is a common cause of schedule creep and cost overruns. Here's how to know what failures trigger rework so you can avoid them
Flat empowered organizational structures
Flat, team based and empowered organizations have the potential to out-perform tall hierarchical organizations in most every competitive industry…
Like changing a wheel while the car is still moving
Process improvement can often be received with impatience and inflated expectations of its impact. One of the regular problems is that a…
Don’t paint yourself into a corner and create a negative work environment
Often managers set goals for employees such as a minimum number of units to be produced each week and once this is achieved on a regular basis,…
Back to Basics: Checklists and clearly documenting errors to reduce costs
Checklists and audits may be one of the most basic approaches to quality but they frequently lead to problems of accurate data collection. A…
Step by step process diagrams for performance excellence: NHQA
NHQ Award winning builder, NHQA Judge and consultant Tom Gillespie has developed a set of process diagrams that provide an overview of the intent…
Sometimes risk management is as simple as listening to your customers
Recently I’ve seen a financial company misplace $30k, a health care organization twice have a patient end up back in ER and a manufacturer face a…
Impact your bottom-line: Apply for the 2013 National Housing Quality Award
The NHQA is open to home builders, trade contractors and remodelers. Whether you are building production or custom homes, within communities or…
‘They’ are sure sign of improvement opportunities
We have all heard of ‘they’ or ‘them’! You know, ‘they’ never give us enough material to do the job. ‘They’ didn’t leave it ready for us again. It…
