Losing money every day
While Quality tools and techniques have been around for a long time and proven their worth I still see and hear situations that amaze me. For…
Do you listen?
'Of course I do', or so you say! But do you, would you really? I have been shocked over the years at the reaction to those who approach managers,…
Business Management
A Simple Process Improvement Tool: 5W2H
When working on improving a process in your business, this simple tool can help you think thorough improvement opportunities
What is your company culture like?
Yes we are making lists again!
Make two lists.
In one list the elements of company cultures that you have experienced and liked.…
Implementation: Making it happen
“It is leadership, that recognizes that structure and goals are not effective without the corresponding tactics and that neither will generate…
Team formation
Forming, storming, norming and performing are the four key stages in team formation.
Forming: This is a short lived period…
Strategy
“Management has to give direction to the institution it manages. It has to think through the institution’s mission, has to set its objectives and…
Short term thinking
One of Demings ‘Seven Deadly Diseases’ is ‘The Emphasis on Short-Term Profits’ and therefore on short term thinking. Despite the lessons of the…
Leadership Reflections
Here is a simple exercise to help you reflect on your leadership.
Make two lists. One is headed, ‘leadership I respected and valued’, the…
The purpose of National Housing Quality Award Site Visits
“The overall purpose of a site visit is to reveal the truth about the organization and provide a thorough assessment.” Brown, Baldrige Award…
