Job Description for a Quality Manager
Thoughts on how to create a generic job description for a Quality Manager at a home building company
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
Back to Basics: Checklists and clearly documenting errors to reduce costs
Checklists and audits may be one of the most basic approaches to quality but they frequently lead to problems of accurate data collection. A…
Step by step process diagrams for performance excellence: NHQA
NHQ Award winning builder, NHQA Judge and consultant Tom Gillespie has developed a set of process diagrams that provide an overview of the intent…
Sometimes risk management is as simple as listening to your customers
Recently I’ve seen a financial company misplace $30k, a health care organization twice have a patient end up back in ER and a manufacturer face a…
Impact your bottom-line: Apply for the 2013 National Housing Quality Award
The NHQA is open to home builders, trade contractors and remodelers. Whether you are building production or custom homes, within communities or…
‘They’ are sure sign of improvement opportunities
We have all heard of ‘they’ or ‘them’! You know, ‘they’ never give us enough material to do the job. ‘They’ didn’t leave it ready for us again. It…
20/20 Insights on Performance Excellence (Free downloadable book)
In this free book, leaders of Baldrige Award winning, World Class, organizations from all sectors share their success stories and eye-opening…
Implementing Quality Management at Wathen-Castanos Hybrid Homes
This case study details the implementation of an extensive program of quality management at Wathen-Castanos, including training, the formation of…
Quality culture (with link to video of Coca-Cola on the topic)
Quality culture is essential not only to implement and establish quality management in an organization but also to sustain it. A Quality…
A new series of papers available on performance excellence
The Organizational Excellence Committee for the Quality Management Division of ASQ has launched a webpage with a series of papers to support and…
Best Practices
Diversity in Our Workplace
Diversity in the workplace is a key issue in Baldrige Criteria for Performance Excellence. Diversity creates new perspectives, new viewpoints.…
