Quality Management

November is World Quality Month and November 10th is World Quality Day !  This can be a great opportunity to leverage local and regional events. Perhaps a chance to tour a manufacturing facility, attend a…

The vast majority of what is written about management and business is about excellence, those people and organizations that excel. Little is written about the dysfunctional side, which frankly we see so much of in…

"It is not necessary to change. Survival is not mandatory."--W. Edwards Deming

 

 

Building a home made entirely from American made products from the nails to the bathtub was achieved by Bozeman, Montana builder Anders Lewendal. There are more than 120 products from 33 states. Anders believes that…

Are you curious? Sometimes I wonder just how curious people really are. For example do you talking to those next to you at conferences?  I don’t mean about where they are from or other generalities about their…

Big Q and little q is a term coined by Dr Juran and is key in fully understanding quality. It contrasts the difference between managing for quality in all aspects of business process, products and services which is…

Yes believe it or not we can learn a lot from the simple peanut butter and jelly sandwich. While this is very simple it is also a low cost, fun and engaging way that you can tap into a whole range of issues. This is…

Wisdom is timeless, which is why two Harvard Business Review articles published in 2001 and 2008 are still as valid and thought provoking today as when they were published. (The references to the papers are listed at…

What are the risks for your business. Where are your weak points? Obviously safety is a key issue, but what about warranty, defects and other issues?

Specific risk sources in construction projects include…

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