Quality Management

A discussion erupted this month on the LeanBuilding Group on LinkedIn about how do you define value to the customer? One of our members was assailing builders who go cheap, installing ubiquitous “builder…

It may not be exciting, it may be work, but a key to a successful builder and home is a strong set of Scopes of Work. Scopes ensure clear communication of what is needed by each trade. In the best cases Scopes use…

I am not a car nor am I a piece of meat, so please don’t service or process me, I am a customer! But those terms and attitudes still exist.

I recently walked into a business and was greeted with, ‘name?’ To…

As more organizations are being pushed to reduce costs while improving the quality of products so the management of change becomes more and more important.

Kotter proposes eight steps

As new technologies and methodologies help us to improve our sustainable and environmentally friendly buildings, we should not forget that how we manage…

One of the key difficulties any builder has in managing quality is deciding which quality tools to use at which point in time and more broadly how to manage an improvement team and project.

A key tool to help…

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