Quality Management

“How will my investment in a criteria/award program impact my bottom-line?” is a question commonly asked by senior leaders. In other words, “What’s in it for my organization?”

For senior leaders in the home…

There are a whole range of quality management tools and techniques and that includes Lean and Six Sigma. Includes being the key word. They are not by themselves ‘Quality Management’. A recent research paper on…

In business so often what one wants is a silver bullet, that one solution that will solve everything, improve the whole business in one swoop. This of course does not exist and so what we need to do is accept the…

BENCHMARK Roundtables 2013, November 6th & 7th 2013 Scottsdale AZ

Professional Builder Hosts Leading Builders in One-day Peer-to-peer Business Tune-up

For…

A good predictor tool for rework and cost impact on a construction project is the Field Rework Index (FRI).

Take a past project on which you have good data on rework, waste and costs. Then cast your mind back…

Benchmarking is a technique in which a company measures its performance against that of best in class companies, determines how those companies achieved their performance levels and uses the information to improve…

Gary Zajicek is my guest blogger. With 35 years experience in the industry from carpenter to VP of Construction and Customer Relations, he has achieved the National Housing Quality Award Gold, AVID Best in…

More employees quit their jobs and the dramatic impact of a new yogurt company! These two stories over the past few days reminded me of the value of the Quality Management and specifically the National Housing…

Servant leadership emphasizes an increased service to others, a holistic approach, promoting a sense of community and the sharing of power in decision making. Such leaders see power and authority as ways of helping…

There are some characteristics that should be embedded in any New Product Development (NPD) process. This includes customer input, the involvement of cross functional teams, strong project management, concurrent…

Quality is not about tunnel vision, a focus only on the reduction of variation in production alone. Quality is no longer just about the product, but the management of all operations and should be integrated into all…

A question that regularly arises is how to sustain quality management or to put it another way, what are the reasons for quality management failing?  There have been two significant studies on this issue and their…

expand_less