Servant leadership

Servant leadership emphasizes an increased service to others, a holistic approach, promoting a sense of community and the sharing of power in…

New product development

There are some characteristics that should be embedded in any New Product Development (NPD) process. This includes customer input, the involvement…

Quality is a companywide issue

Quality is not about tunnel vision, a focus only on the reduction of variation in production alone. Quality is no longer just about the product,…

Sustaining quality: Underlying causes for failure

A question that regularly arises is how to sustain quality management or to put it another way, what are the reasons for quality management…

Quality and risk management

Standards provide crucial communication, alignment and compatibility at an international, national, industry and individual organizational level…

Call for entries for the 2014 National Housing Quality Award

For over 20 years, the National Housing Quality Award has been helping some of America’s best home builders improve their operations and…

The costs of not using quality: Are you willing to pay for quality in your business?

Studies show that across industries Cost of Quality (Failure, Appraisal & Prevention) is: 2.6-4% of sales revenue.

In the…

Consumers are Willing to Pay for Quality

A report last year by the NAHB Research Center found that “increasingly, today’s homebuyers want energy-efficient, low-maintenance, well-…

Design for Six Sigma

The Six Sigma methodology DMAIC (Define, Measure, Analyze, Improve and Control) is used to improve an existing process.  

Design for Six…

The number of responses needed for statistically valid customer survey results

It is critical to know what our customers think of living in the homes we build for them and what it was like to be involved in the design and…