Job Description for a Quality Manager
Thoughts on how to create a generic job description for a Quality Manager at a home building company
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
Sources of quality defects in construction projects
A recent research study on quality in construction projects established the following Quality Problem Factors as the sources of quality defects.…
Trade scorecards
Some things to consider when evaluating your trade partners and creating a scorecard include the following:
- Defects
- Their…
Which Quality tools are most commonly used?
In a recent study the following quality tools were found to be the most commonly and successfully used:
- Identification and leverage of…
Study supports the use of Baldrige Criteria for improving construction management of LEED projects
This study provides further…
The impact of Six Sigma
In a new study on Six Sigma the savings to cost ratio ranged from 2.6 : 1 through to 2 : 1. As for cost savings as a percentage of…
A high level, 7 step process for improvement
Where to start with trying to address improvement. Here is a high level approach.
- Identify the area for improvement
- …
Don’t create a bad impression with the simple things in sales
Don't turn a potential customer into someone who turns around and leaves
What do you call someone who doesn’t purchase from you?
An ambassador for your company! Just because you don’t close that sale doesn’t mean that you should disengage with that potential…
Voice of the customer VOC
How are you listening to the Voice Of your Customer? A survey finds that 52% of organizations use 3 to 4 methods to gather VOC data and 22% as…
Improving your bottom-line: 2013 NHQA winner best practices
Despite the current market and the recession these builders show how they have continued to improve, change and increase their bottom-line and…
