Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



A question that regularly arises is how to sustain quality management or to put it another way, what are the reasons for quality management failing?  There have been two significant studies on this issue and their findings cited the following obstacles.

Lack of leadership for quality

Standards provide crucial communication, alignment and compatibility at an international, national, industry and individual organizational level.  These standards, accessible to everyone from global powers to developing countries, from international corporations to the Mom and Pop small business,

 

For over 20 years, the National Housing Quality Award has been helping some of America’s best home builders improve their operations and make more money!

Learn how applying for the NHQ Award can help your company:

 

Studies show that across industries Cost of Quality (Failure, Appraisal & Prevention) is: 2.6-4% of sales revenue.

In the construction industry the Cost of Quality profile is:

70% spent on Failure Costs

25% on Appraisal Costs and only

The Six Sigma methodology DMAIC (Define, Measure, Analyze, Improve and Control) is used to improve an existing process.  

Design for Six Sigma is used to design a new product or service.

The methodology used is DMADV (Define, Measure, Analyze, Design and Verify).

It is critical to know what our customers think of living in the homes we build for them and what it was like to be involved in the design and construction process with us.

A recent research study on quality in construction projects established the following Quality Problem Factors as the sources of quality defects.

Quality Problem Factors

Managerial/Stakeholder

In a recent study rework costs (including labor, materials, equipment and subcontractors) can run from 2% to 20% of a project's total contract amount according to the Construction Industry Institute. These costs are of course eventually passed on to the customer as profitability shrinks.

Some things to consider when evaluating your trade partners and creating a scorecard include the following:

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