Performance excellence self-assessment table

August 22, 2011

From Cargill to Caterpillar, from Motorola and Boeing to Ritz Carlton they all use the Baldrige Criteria to successfully drive performance excellence at a world class level. They are not alone, healthcare, education, non-profits and small business organizations also use the criteria all over the world. The National Housing Quality Award is based on the Baldrige criteria and our industry has also found the criteria a powerful way to drive improvement and increase profits. NHQA has been used by custom home builders and national production builders, from those building 20 homes a year to those building thousands. The NHQA is not just about applying for the award, writing a detailed breakdown of how your organization compares to the criteria and having the opportunity to get a detailed feedback report on how to improve. It can also be used internally as a self-assessment tool. This can mean creating the application document for you own use to discover where and how to improve. Or a simple scoring tool can be used to introduce the concepts and highlight where you have opportunities for improvement as a starting point.


At the below link is a simple Baldrige self-assessment table and a short paper describing how it can be used.

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor, and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients. 

Denis is co-author of The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence.


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PB-Best Practices