Process, well love it or hate it we NEED IT! It may not be exciting creating it, setting it up, but process is so very important. I thought the following quote from Tom Peters put it perfectly, especially for our industry.
“I hate to ever defend lines and boxes. But I also don’t believe that hierarchy is dead. I flew 40 hours with Emirates Airline last week, and I want to think there were charts and boxes in the Emirates Airline operation, particularly in the Mechanics Department. I said to somebody while I was there, I’m trained as a civil engineer. I want to drive across a bridge where there was a project manager whose alternate name was ‘son of a bitch’.”
(Tom Peters, McKinsey Quarterly, Sep 2014)