One person's better value can be another's substandard. So how do you define value to the customer?

I took a detour the last two years in my consulting career in residential home building by leading one of the largest real estate brokerage firms…

We just caught wind of some big news on the customer satisfaction front: J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder…

One of the keys to a successful builder and home is a strong set of scopes of work

I am not a car nor am I a piece of meat, so please don’t service or process me, I am a customer! But those terms and attitudes still exist.

There's waste, and then there's waste-mistaken. Builders must learn the difference 

Plans, plans, plans, it’s sometimes difficult to know what they should include and what they shouldn’t. After spending the last two years with…

How well are your values, policies and strategic drivers deployed within your organization?

To consider this let use quality management as…

There are 4 key areas that make up the Quality Management Environment.

• Core Values
• Corporate Strategy
• Quality…

If you are a home builder or residential designer/architect using mobile devices and other technology for business applications, we want to hear…