Customer Satisfaction

September 19, 2013

The 2013 BPAA winner for customer satisfaction shares its Golden Rule for creating fans.

June 24, 2013

Now that new-home sales have nearly doubled from their 2010 low, we are facing the challenges of a recovering market.

May 24, 2013

In looking ahead to 2013, we asked builders who placed in the middle of the pack in our survey about the lessons they learned from the downturn, and how they are applying that information to future opportunities.

May 22, 2013

From what I gather in my dealings with builders and designers, our industry underutilizes spreadsheets.

May 02, 2013

The ranks of LEED certified homes would grow faster if builders appealed more to homeowner’s desire to save money on utilities, says Paul Fisette, a sustainable building expert at the University of Massachusetts at Amherst.

April 26, 2013

In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.

April 25, 2013

The most prevalent trends in bath­room design for 2012 and 2013 are centered on better use of floor space, more storage, and amenities that rival those of an upscale resort or spa. 

April 01, 2013

Scott Sedam wraps up his six-part series on quality management with 10 techniques for building efficient processes and ensuring a better product.

March 20, 2013

A new study shows the risk of mortgage default is one-third lower for energy-efficient, Energy Star-rated homes—a factor lenders and Congress should consider when making mortgage loans and policy.

Key Toll Brothers executives (l. to r.): Martin Connor, CFO; Ed Weber, regional

Key Toll Brothers executives (l. to r.): Martin Connor, CFO; Ed Weber, regional president; Barry Depew, regional president; Fred

December 31, 2012

Arguably better than any of the Giant builders, Toll Brothers built a business that was ready to absorb and pivot from the historic downturn to a new market.


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