Customer Satisfaction

Think 2007 was a difficult year? For some exhausted and fatigued builders, it's hard to imagine things getting much worse, but we don't know what's around the corner. Here are 10 home building survival tips to…

Given the declining number of new home buyers, it is now more important to have loyal customers singing your praises and referring potential clients to you. Customers, however, will only send business your way…

As the housing industry enters a second wave of suppressed sales, it worries me to see so many large home builders slashing expenditures in an attempt to achieve a particular bottom line with little regard to…

Cancellations not only wreak havoc on a home builder's cash flow, they also distort the overall health of the housing market's inventory and new home sales figures.

 

The results of the 2007 Professional Builder Giant 400 survey highlight the dramatic market changes facing our industry and confirm the tough times arrived in 2006.

Before you grab…

A leaky window whose weatherproofing failed. A balcony that slopes toward a house and causes water damage. An improperly nailed shear wall. They're just a few examples of construction…

I once wrote about a client who described the state of quality and service in the industry and lamented, "It's just build 'em up, fix 'em up — build 'em up, fix 'em up!" It was what his…

expand_less