Customer Satisfaction



Features
March 01, 2004

To develop your wow factor, select one thing you do or can do better than any other home builder in your area. Master it throughout your organization and make it part of your standard operating procedure.

Features
January 01, 2004

The builders that score best in customer satisfaction know their customers, which enables them to target their design and marketing to buyers who will be happiest with them.

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Realize that customers are your reason for being, and rely on them for trustworthy feedback 

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Industry veterans share advice on the strong relationship between a consistent climate of excellence and a great buyer experience

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Suppliers and trades that treat every customer like their best customer have a distinct edge

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Seasoned builders share what homebuyers have taught them about delivering the best possible experience

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