6 Keys to a Recognition Program That Improves the Customer Experience
Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals
Strive for Perfection
Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless
Customer Experience Metrics: How Builders Can Use NPS
When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales
Builder Reputation Basics: One Make-or-Break Factor You Can't Miss
If you do nothing else, do this one thing to ensure you have a great relationship with the client right from the start. Your reputation depends on it
How Can Home Builders Create a Better End Product for Buyers?
Housing Design Matters offers ways home builders can improve a homeowner’s experience
Managing the CX Roller Coaster for Homebuyers
How to mitigate the valleys and maximize the peaks to leave customers excited and delighted about their new-home buying experience
J.D. Power scraps 2011 builder customer satisfaction study
We just caught wind of some big news on the customer satisfaction front: J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder…
6 emerging market research techniques
New twists on standard market research methods help builders spot opportunities and more effectively pinpoint buyer groups.
Plaintiffs must prove builders knew of faulty drywall
Judge Glenn Kelley, of the 15th Judicial Circuit in Palm Beach County, Fla., has once again seemingly ruled in favor of builders and suppliers for faulty Chinese drywall cases, The Wall Street Journal reported.
Professional Builder webinar: 35 Moneymaking Ideas for Builders in 2011
Making money as a builder has never been more demanding than it is today. New tools and ideas are required to achieve success. Join Professional Builder's editors Patrick O'Toole and David Barista and columnist Scott Sedam for a fast-paced, one-hour webinar loaded with ideas you can use in your business today. This free webinar is available on demand.
2012: The year mobile takes over
Next year, for the first time, it’s expected that more consumers will access the Internet using a mobile device than a traditional desktop or laptop computer. The proliferation of smart phones like the iPhone and Droid — combined with the precipitous drop in price for these high-tech devices and better data connections — means that a sizable chunk of the population is connected 24/7.
David Weekley Homes launches buyer project-tracking website
Home building giant David Weekley Homes has launched a website that allows its buyers to stay updated on the progress of their new home. Upon signing the sales contract, clients receive log-in details to their personal buyer home page at MyDWHome.com, where construction updates and progress photos are posted regularly.
Builder of the Year
Jagoe Homes Named Pro Builder's Builder of the Year
Armed with years of management improvements and a recession-busting attitude, Pro Builder’s Builder of the Year kept its focus on a diversified and value-rich product offering to emerge as one of the best-run builders in the business
Combating negative press
While conducting research on a builder for a recent issue of Professional Builder, I did what most people do first when they want to learn more about a company, or any subject for that matter. I went to Google. I punched in the builder’s name and was immediately taken aback by the Page 1 search results. Naturally, the first few items related to the company’s website, but the third and fifth items where consumer feedback websites laced with comments blasting the builder.
14 ways builders can win in the sluggish economy
Successful builders obsess on sales conversion ratios, tracking key metrics, hiring the right people, and knowing where they stand in the marketplace, writes Bob Schultz in his latest column. Schultz offers 14 ways builders can win in the sluggish economy.
