Customer Satisfaction

With rising interest rates and a softening market, many builders face high cancellation rates as customers reconsider and or walk away from their original purchase decision. Although no…

Many home builders invest in customer service training for their staff with the goal of providing an outstanding experience at every phase of the home-building process. As commendable as…

Note Web Exclusive Content: This is a more complete version of the article that appeared in the September 2006 edition of Professional Builder. It presents the ideas how they were…

Though a successful marriage might begin with burning desire and deep affection, it becomes more of a partnership than a love fest. Just ask anyone who has been married to the same person…

The Estridge Companies in mid-February unveiled a design studio and corporate headquarters in an unusual place — a mall — giving the company a new way to brand itself in the communities it…

This magazine, its competitors, and even this column have had an awful lot of good news like this to relate the past couple of years. In fact, the J.D.…

 

Paul Cardis
expand_less