Customer Satisfaction

With existing home sales down and a surplus of new housing in many parts of the country, home builders are heading back to the days of normal growth and profits. As many of you already know…

With rising interest rates and a softening market, many builders face high cancellation rates as customers reconsider and or walk away from their original purchase decision. Although no…

Many home builders invest in customer service training for their staff with the goal of providing an outstanding experience at every phase of the home-building process. As commendable as…

Note Web Exclusive Content: This is a more complete version of the article that appeared in the September 2006 edition of Professional Builder. It presents the ideas how they were…

Though a successful marriage might begin with burning desire and deep affection, it becomes more of a partnership than a love fest. Just ask anyone who has been married to the same person…

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