6 Keys to a Recognition Program That Improves the Customer Experience
Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals
Strive for Perfection
Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless
Customer Experience Metrics: How Builders Can Use NPS
When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales
Builder Reputation Basics: One Make-or-Break Factor You Can't Miss
If you do nothing else, do this one thing to ensure you have a great relationship with the client right from the start. Your reputation depends on it
How Can Home Builders Create a Better End Product for Buyers?
Housing Design Matters offers ways home builders can improve a homeowner’s experience
Managing the CX Roller Coaster for Homebuyers
How to mitigate the valleys and maximize the peaks to leave customers excited and delighted about their new-home buying experience
Best Practices
Save Thousands of Dollars on Your Jobsite
Want to know the easiest way for a builder to save money when building a new home?
Custom Home Design
Selections Strategy: Tips for a Smoother Process on Custom Homes
Collaboration holds the key to a smoother selections process that satisfies both client and home builder
Innovation
The Amazon of Home Building—or How to Disrupt the Industry
Home builders should stop worrying about disruption and become the disrupter
Quality Matters
Reducing Hot Water Wait Time
Homeowners routinely complain about how long it takes for hot water to reach the tap, but the solution is easier than you think
Digital Marketing
Mastering Customer Feedback—More Important Than Ever
Today, consumers have the power with a single review to make or break a business. You need to play an active role in that process, shaping customer ratings into a strategic tool that makes your business smarter, more efficient, and more profitable
Construction Quality
Construction Quality = Customer Satisfaction
A comprehensive commitment to construction quality ultimately leads to satisfied homebuyers and more referrals
Sales + Marketing Best Practices
Road Map for a Great Customer Journey
Buying a home is stressful. Here’s how to ease your buyers’ anxieties and guide them on a path to an excellent experience
Lean Building
Putting the Value Back in Value Engineering for Home Builders
It isn't about cutting costs. It's about adding value to the homes you build
Moisture Management
5 Steps to Proper Mold Removal and Mold Remediation
Want to know more about how to remediate mold? Follow these steps for quickly addressing mold problems in homes
