6 Keys to a Recognition Program That Improves the Customer Experience
Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals
Strive for Perfection
Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless
Customer Experience Metrics: How Builders Can Use NPS
When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales
Builder Reputation Basics: One Make-or-Break Factor You Can't Miss
If you do nothing else, do this one thing to ensure you have a great relationship with the client right from the start. Your reputation depends on it
How Can Home Builders Create a Better End Product for Buyers?
Housing Design Matters offers ways home builders can improve a homeowner’s experience
Managing the CX Roller Coaster for Homebuyers
How to mitigate the valleys and maximize the peaks to leave customers excited and delighted about their new-home buying experience
5 Smart Business Tactics for Growing Your Building Firm
Developing honest and respectful relationships with clients is key for transforming visions into reality
Quality Matters
A Great Impression—Jobsite Best Practice
Jobsite cleanliness is one of the most visible examples of your company’s standards and competence
Quality Matters
Construction Quality, Part 1: How to Get What You Pay For
The first step to getting high-quality work is describing exactly what you expect. Part 1 in a two-part series
Sales + Marketing
How to Encourage More Referral Sales
A plan to generate up to 45 percent of this year’s homebuyers at a minimal cost is the most important piece of the home building equation
Quality Matters
Construction Quality: Why It Matters and How to Achieve It
First, you have to define construction quality for your business, then you have to figure out how to achieve it
National Housing Quality Award
Tim O'Brien Homes Wins 2017 NHQ Silver Award
To get the high marks that Tim O’Brien Homes earned for customer…
Customer Satisfaction
7 Reasons Why Customer Experience Must Be Your Obsession
Homebuyers are better informed than ever before. Exceeding their expectations has never been more important for home builders
Customer Satisfaction
10 Ways to a Customer-Centric Culture
Consistency, effectiveness, and success depend upon precisely documented expectations for your entire home building team
Sales + Marketing
A Low-Tech Secret to Help Home Builders Stay Competitive
On the everlasting power of the pen—analog-style—to provide personal connection with buyers when selling homes
Leadership
7 Secrets to Building Teamwork
In home building, beware of heroes, because teamwork is everything. Here's how to make sure it's happening
