Customer Satisfaction



News
October 15, 2010

A new survey of nearly 10,000 consumers across 43 states by John Burns Real Estate Consulting reveals several interesting findings on what buyers want in a home and community today. For instance, only 17 percent of respondents said price was most important; location and home style/design ranked highest.

Features
October 07, 2010

The NHQ Awards represent the best of the best in quality-driven home building companies, and the 2011 class is no exception. All three winners — Charter Homes & Neighborhoods, Haseko Construction, and Wathen Castanos Hybrid Homes — employ numerous quality management best practices. Here are a few particularly interesting best practices that caught our attention.

Features
October 07, 2010

Instead of price chasing the competition, Wathen-Castanos reinvents itself as a high-performance, green builder to grow during the market’s ‘darkest days.’

Features
October 07, 2010

For Lancaster, Pa.-based Charter Homes & Neighborhoods, customer satisfaction is more than great service and warranty — it’s about making the home-buying experience something truly special. Read about the 2011 National Housing Quality award winner.

Features
October 07, 2010

Now in year five of the worst housing market downturn since the Great Depression, most builders by now have faced monumental challenges to keep their doors open. In an effort to explore the key takeaways and lessons learned from this downturn, we sat down with three builders to discuss the impacts of the economy on their businesses.

News
September 19, 2010

Although the recovery of the U.S. housing market appears to have stalled in many areas of the country, customer satisfaction with new-home builders has improved for a third consecutive year.

News
September 01, 2010

Home builders that focus on increasing customer satisfaction also get more referrals.

Features
April 01, 2010

Post-closing customer satisfaction depends on how well the home builder handles buyer expectations throughout the sales and construction process.

News
April 01, 2010

If you do the right thing, your customers will be satisfied -- but you need to ask some tough questions first.

Features
February 01, 2010

Home buyers are much more likely to reveal their true feelings about a builder in a third-party survey that elicits anonymous comments.

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